Not sure what to do if you have been in a car accident?
We hope you never need this information – but in case you are in an accident it is important to stay calm and take the following actions.
Of course safety is paramount – so always take care to not injury yourself or further injure anyone that has been already hurt in the accident.
As well as watching our video – download the attached PDF. (Click the link below). It will pop easily into your glovebox and has a step by step guide for what to do in the event of an accident.
Follow these simple rules in the event of a car collision/accident, whether you are involved in the accident as a passenger or as a witness.
A good way to remember the key points of what to do is to remember that you need to have:
A MAAS action plan:
- Make the scene safe
- Assess and ask if anyone is injured
- Assist injured people
- Send for Help
1. Make the scene safe
- Do not panic
- Remain calm and alert
- Turn off the car engine, put on the handbrake and put on your indicators or hazard lights and headlights (especially if it’s dark) to warn other vehicles of the accident. Some new cars have a safety triangle that you can place on the road.
- Exit the car if you can. If you are trapped in the vehicle try to stay relaxed and wait for help.
- Do not smoke around any petrol/oil spills or naked flames.
2. Assess and ask if anyone is injured
Make a quick assessment of the scene and look for any trapped or injured people in the vehicles involved. Have a look around the scene to see if there is anyone looking disorientated, or perhaps an injured pedestrian lying close by.
3. Assist injured people
If someone involved in the accident is unconscious or seriously hurt, only move them if they are in immediate danger.
When moving an injured person, be cautious around any obvious cuts, open wounds or broken bones. Be very careful not to twist the neck or back of an injured person.
If a motorcyclist has been hurt, lift their helmet visor to see if they are OK, but do not remove their helmet.
4. Send for Help
Be aware that other vehicles and pedestrians will still be using the road. Be careful around the accident site. Do not stand in the middle of the road looking at your car.
Find a safe area to stand or sit as you wait for assistance.
Call Emergency Services 000 (Australia only)
Be calm and clear when ringing for help and remember to state:
• The location of the accident, with the nearest cross street if you know it.
• Number of people trapped or injured.
• Any fallen powerlines or flammable liquids spilling.